Third-Party Communications – Twilio

As part of our ongoing commitment to providing timely and effective communication, our platform utilizes services provided by Twilio Inc., a trusted global communications provider. Twilio enables us to send you important updates, reminders, confirmations, and alerts through SMS (text messaging), phone calls, or other automated communication methods.

Why We Use Twilio

We integrate Twilio into our system to streamline communications and ensure that you receive essential information in real time. Whether it’s confirming an appointment, alerting you to a change, or sending a welcome message, Twilio helps us provide a seamless, professional experience that aligns with modern communication expectations.

What Data is Shared

When you interact with our platform, we may collect and transmit certain personal information—primarily your phone number—to Twilio. This information is strictly used for the sole purpose of facilitating communications initiated by us and relevant to your use of our services. We do not share your phone number or any related data with any other third parties, and Twilio is contractually prohibited from using this information for any purpose other than delivering our messages to you.

How Twilio Uses and Protects Your Data

Twilio acts as a data processor on our behalf and adheres to stringent privacy and data protection standards. All data transmitted via Twilio is secured using industry-standard encryption protocols. Twilio is compliant with various privacy regulations including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), among others.

For full transparency on how Twilio processes and protects your information, we encourage you to read the Twilio Privacy Policy.

Your Consent and Opt-In

By providing your phone number through our forms or other contact methods, you explicitly consent to receiving messages and/or calls related to your activity with our service. You may receive messages for appointment confirmations, service updates, time-sensitive alerts, or customer service follow-up.

To comply with communication regulations and best practices, we require a confirmation step (opt-in) before sending messages. After submitting your number, you will receive a text message requesting your consent. Simply reply "YES" to confirm. You may opt out at any time by replying "STOP" to any message you receive.

Retention and Deletion of Communication Data

We retain communication records only as long as necessary to fulfill the purpose for which they were collected or to comply with legal obligations. You have the right to request access to, correction of, or deletion of your personal data at any time by contacting us.

Commitment to Privacy and Trust

Your trust is extremely important to us. That’s why we’ve partnered with a respected provider like Twilio, known for its dedication to reliability, security, and data protection. We continually review our systems and partnerships to ensure they meet the highest standards of compliance and user safety.

Contacting Us

If you have questions about our use of Twilio or your personal information in general, please don’t hesitate to contact our privacy team at privacy@yourdomain.com. We are happy to provide clarification and assist with any concerns you may have.